Update: You all are the best and we appreciate each and every one of you! As we grow, meeting TAT continues to get tougher. Especially during the busy months. We will always print your order if time permits and we will always work to try and accommodate rush orders.
In an effort to be as transparent as possible about when you can expect to receive your order we have provided the timeline below. If in doubt, just reach out to us and we will confirm when you can expect to receive your order.
The biggest change here is we are eliminating our delivery to Whiskey Bent BBQ at the end of the print day. As our print volume increases, we are finding that our drop off is happening after 5pm most days and most orders aren't being picked up until the following day. We apologize for any inconvenience this may cause, but please keep in mind that same day pickup is available at our Iron Oaks location.
New cut off times beginning October 24, 2024 for will be 12 pm EST.
Pickup at Iron Oaks Customs:
- Print ready orders placed by 12 pm will be available for pickup the same day.
- Print ready orders placed after 12 pm will be available for pickup the next business day (ex. Order placed on Monday at 12:50 pm will be available for pickup on Tuesday).
- Friday orders placed after 12 pm will be ready Monday afternoon.
- If you have a rush, please reach out to us so we can confirm if we can get it printed for you over the weekend.
Pickup at Whiskey Bent BBQ:
- Print ready orders placed by 12 pm will be available for pickup the following day at 10am (ex. Order placed on Monday at 11:50 pm will be available to pickup on Tuesday at 10am).
- Print ready orders placed after 12 pm will be printed the following day and available for pickup one additional day later when the store opens (ex. Order placed at 12:15 pm on Monday will be printed on Tuesday and available to pickup on Wednesday at 10am).
- Friday orders placed by 12 pm will be available for pickup on Monday at 10am.
- Friday orders placed after 12 pm and all Saturday and Sunday orders will be available for pickup on Tuesday at 10am.
Shipping:
- Print ready orders placed by 12 pm will be shipped same day.
- Larger orders may take additional print time and may not ship until the following day, so please reach out if you place an order over $150 and need it to ship same day.
- Print ready orders placed after 12 pm will ship the following day.
- We ship Monday - Friday, so if your order comes in after 12 pm on Friday, it will ship Monday.
- We do offer expedited services upon request, so please reach out if the standard shipping options won't work for your order.
If you need your order sooner than the posted times, please reach out and let us know. In many cases it may require pickup from Iron Oaks in order to meet your deadline, but we will always do what we can to get your order to you in time!